Frequently Asked Questions

• I have a problem with my product. What is your warranty policy?

  Valencia Sport Group is 100% committed to creating the best performance riding products in the industry and we're always interested in receiving input from our valued customers. All SixSixone/Sunline/Royal/Filtron/Tag products are warranted for a period of 1 year from date of purchase against any defects in materials and workmanship. As riders, we know that our products are subject to severe conditions and stress. We test all of our products in real world applications utilizing our factory riders and test riders to ensure our products are built to the highest standards. If you experience a problem with one of our products we want to know about it. We kindly request you return your product to the dealer where you originally purchased it (along with your original sales receipt). We offer warranty inspection on all our products. All products sent to us for warranty inspection should have a return authorization number (RA#) sent with prepaid freight. You will need to call us directly or email customer service to receive a RA number. We will then evaluate your claim and either repair, replace, or return the product based on our findings.

  If you need further assistance with your claim, you may contact us directly at Customer Service.

  *CRASH DAMAGE IS NOT COVERED BY WARRANTY*

• How do I return or exchange an item?

  Unwashed, unworn and unused merchandise may be returned within 30 days after purchase for an exchange or refund. The merchandise may not be damaged, scratched, dirty or even slightly used as it will not be accepted as re-saleable. It must include the original packaging material and tags.

  All merchandise returned requires a return authorization number (RA#) in order to process the return or exchange. You will need to call us directly or email customer service to receive a RA number. Please include a copy of your sales receipt and a letter of explanation for the return or exchange. The item/s must be packaged so that the retail packaging is protected. All merchandise must be returned within 30 days of Invoice date for exchange or full refund in the original form of payment. Any return of merchandise not within 30 days, missing packaging or labels will be subject to a 20% restocking fee.

  We will only refund shipping charges if we sent the wrong item or the item sent was defective. If you are making an exchange because you would like a different size, style or color, you will be charged for shipping on your exchange.

  All merchandise sold on sale is final and cannot be returned unless it is damaged or we sent the wrong item.

  Return address:
  VSG
  RA# _______
  28744 Witherspoon Pkwy
  Valencia, CA 91355

• What's the best way to wash my gear?

  Generally, you need to follow the instructions on the Care Label which is attached to the individual product. If you can't find the label here are some general guidelines:

  Wash items by hand or washing machine using cold water with a little mild detergent, NO BLEACH. After washing you need to hang dry, DO NOT USE THE DRYER! For best results wash your gear soon after riding - don't let it sit in your gear bag.

• I have a SixSixone Helmet, how do I care for it and how do I know if it's still good after a crash?

  The following information should provide all the guidance you need. Also, always read the owners manual that comes with every SixSixOne helmet for important information regarding your specific helmet.

  Helmet Replacement (All Models)
  Although your SixSixOne Helmet is constructed with the best materials available to offer a long-lasting product, it will eventually need to be replaced. Immediately replace your helmet if:

  It has suffered an impact. Your helmet is only designed for ONE impact. An impact may fracture the outer shell or compress the impact absorbing liner. You may not be able to detect this damage. Any impact in a crash or a drop from as low as 4 feet is enough to damage your helmet.

  The shell, lining, or retention system is damaged. The helmet shell, the impact absorbing lining, and the retention system must be in good condition to provide you with the most protection.

  Even if your helmet has not been damaged, it needs to be replaced every 3 to 5 years depending on how much you use it. Over time, UV rays and adhesive and component aging will damage your helmet. Wearing a damaged helmet may increase your risk of serious injury or death in an accident.

  If you are unsure if you need to replace your helmet, contact SixSixOne before using your helmet again.

  Inspect Your Helmet
  Regular maintenance and proper cleaning will ensure the longevity of your helmet. Check the visor screws and retighten if necessary. Be sure not to over-tighten any screws. Plastic base plate screws can break and aluminum visor screws can strip the screw sleeves if over-tightened. Check the helmet for damage. If your helmet is damaged or cracked, stop using it immediately. See "Helmet Replacement" section for further information. If your helmet has been dropped, you may not be able to see the damage. Check for worn or damaged parts. Plastic components may wear out over time. If you find worn or damaged parts, replace them or purchase a new helmet.

  Helmet Disposal If you buy a new helmet, destroy the old one to ensure it cannot be reused. Do not sell or give away your old helmet, even if it has not been damaged. Over time the protective foam in the helmet will adjust to the contours of your head. If someone else uses this helmet it will not provide them with as much protection.

• What do the measurements in the sizing chart represent?

  The sizing chart provides average measurements for the product listed. Dimensions and measurements may vary from the averages listed as these do not account for the elasticity inherent to some of the materials. Keep in mind that body sizes and shapes vary. The sizing chart provides a guideline to follow when determining the best fit for product.

• I received a Race Event Certificate and want to redeem it, but how do I calculate the shipping cost?

  Race Event Certificates must be mailed or faxed to Valencia Sport Group. All pertinent information must be completely filled out. A total for shipping can not be added as this is calculated when the order in input and fulfilled at VSG. If you are sending a check, please do not write the total for merchandise only. Call our rider support to get an estimate for the shipping cost. Then you may send your completed check.

• How do I get free stickers?

  We will gladly give you a set of stickers. Please send us a self-addressed stamped envelope with a request for stickers to:

  VSG
  28744 Witherspoon Pkwy
  Valencia, CA 91355

• How or where do I find my Rider Support Discount Code?

  The Rider Discount Code is on the first and last page of the contract. It is also the name of the contract. It should consist of a word and three numbers. (ie: WORD260,WORD264, & WORD266)